Day 1: Orientation + safety baseline
- • Tour physical layout, emergency exits, and isolation protocol.
- • Review dog handling standards and escalation paths.
- • Introduce core workflow tools: bookings, kennel board, care notes.
- • Assign role-scoped access and confirm sign-in discipline.
Days 2-3: Shadow and supervised reps
- • Shadow check-in/check-out and complete guided practice.
- • Log care notes and medication entries with supervisor review.
- • Practice communication updates for common client scenarios.
- • Review mistakes early and capture corrective SOP notes.
Days 4-5: Independent shift readiness
- • Run opening or closing checklist independently.
- • Complete one full stay lifecycle with documentation quality review.
- • Confirm incident handling comprehension with scenario drill.
- • Sign off readiness checklist with team lead.
Onboarding quality metric
Measure onboarding success by fewer avoidable misses in care logs, handoffs, and client communication during first 30 days—not by speed alone.