SMS & Email Communications Terms

Messaging compliance contact: legal@canineops.com • Privacy contact: privacy@canineops.com

1. Scope

These terms apply when customer organizations use CanineOps to send SMS, email, or similar communications.

2. Consent responsibilities

Customer organizations are responsible for obtaining, documenting, and retaining legally sufficient consent before sending messages, including required disclosures, sender identification, and opt-out instructions where applicable.

3. Transactional vs. marketing messaging

Customers must correctly classify and send messages according to applicable law and provider rules. Transactional messages must not be used to bypass marketing consent requirements.

4. Opt-out and suppression handling

Customers are responsible for honoring unsubscribe, STOP, and suppression requests promptly and maintaining suppression lists as required by law, provider rules, and campaign type. Customers must not re-import or re-message contacts who have lawfully opted out unless a new lawful basis exists.

5. Fees and overages

Carrier fees, provider pass-through costs, deliverability-related surcharges, and usage-based messaging charges may apply and are billable to the customer account whether messaging is sent through CanineOps-managed infrastructure or approved bring-your-own-provider configurations.

6. Compliance obligations

Customers are responsible for compliance with applicable communications laws and rules, including TCPA, CAN-SPAM, and analogous regional requirements where applicable. Customer is also responsible for message content, contact-list sourcing, classification of messages as transactional or marketing, and any claims arising from unlawful or misleading communications.

7. BYO provider and platform controls

Where bring-your-own SMS provider configurations are supported, customers remain responsible for provider account compliance, credentials, registrations, and any provider enforcement outcomes. CanineOps may apply messaging rate limits, block campaigns, or disable abusive messaging activity to protect platform reputation, deliverability, and legal compliance.

8. Enforcement and suspension

CanineOps may restrict or suspend messaging features for suspected abuse, legal risk, spam behavior, nonpayment, security concerns, or provider enforcement actions. Suspension of messaging features does not waive amounts already due for prior usage.