Acceptable Use Policy

1. Permitted use

You may use CanineOps only for lawful business operations. Use must remain within your organization permissions and applicable law.

2. Prohibited conduct

• Illegal activity, fraud, harassment, threats, discriminatory abuse, deceptive practices, or use connected to unlawful animal-care or customer-facing conduct.
• Unauthorized access, credential sharing outside authorized users, account takeover attempts, impersonation, or privilege escalation.
• Distribution of malware, phishing content, denial-of-service activity, scraping abuse, unauthorized benchmarking, reverse engineering beyond rights that cannot legally be restricted, or attempts to bypass security controls or rate limits.
• Uploading malicious, infringing, deceptive, or unlawful files, or using CanineOps to store or transmit data you are not authorized to process.
• Misuse of client or pet data, including unlawful disclosure, secondary use, resale, or processing beyond consent and legal authority.
• Using demo environments, sample data, automation, or bulk extraction in ways that compete with, overload, or damage the service.

3. Messaging-specific restrictions

You must not use CanineOps messaging features for spam, unlawful marketing, robocampaign abuse, phishing, impersonation, or messaging without required consent. You are responsible for opt-out handling, content legality, list hygiene, and regional messaging compliance rules.

4. Automation and rate limits

Excessive automated requests, bots, bulk extraction, monitoring that behaves like scraping, or behavior that degrades platform performance may be throttled, challenged, or blocked to protect service integrity and other customers.

5. Enforcement actions

CanineOps may investigate and take action, including warnings, feature restrictions, messaging limits, temporary suspension, or account termination. Immediate action may be taken for severe abuse, security threats, or legal risk.

6. Customer cooperation

You agree to reasonably cooperate with abuse investigations, including preserving records and responding to incident inquiries relevant to your account usage.

7. Reporting abuse

Report suspected abuse to security@canineops.com with account identifiers, timestamps, and supporting evidence where available.