Refund & Cancellation Policy

Business Entity: CanineOps Inc. • Governing Law: Florida • Contact Email: legal@canineops.com

1. Subscription renewals

Paid plans renew automatically at the selected billing interval unless canceled before the renewal date. Renewal charges are authorized to your payment method on file through third-party processors.

2. Payment processors

Payments are processed by third-party providers (for example Stripe). CanineOps does not store raw full payment card data unless explicitly stated otherwise.

3. Refunds

Unless required by law or expressly stated in a written commercial agreement, subscription fees are non-refundable once a billing cycle begins. Setup, migration, implementation, and professional-service fees are non-refundable unless otherwise agreed in writing.

4. Cancellations

Cancellation stops future renewals and does not automatically retroactively refund current-cycle charges. Access typically continues through the paid period unless suspended for policy or payment abuse.

5. Upgrades, downgrades, and proration

Upgrades may be billed immediately with prorated adjustments where configured. Downgrades generally take effect next billing cycle unless specifically offered as immediate.

6. Failed payments and suspension

If payment fails, CanineOps may retry charges and apply grace handling. If unresolved, access may be restricted, downgraded, or suspended until balances are paid.

7. Chargebacks and disputes

You agree to contact support first for billing disputes. Fraudulent or abusive chargebacks may lead to immediate suspension or termination and recovery actions where permitted by law.

8. Taxes

You are responsible for applicable taxes, duties, and government charges unless otherwise specified.

Recommended footer/update language

"Subscriptions renew automatically unless canceled. Fees are generally non-refundable except where required by law."

Page placement / acknowledgment / indexability

Placement: checkout, billing settings, Legal Center, footer. Acceptance required: Yes at signup/checkout. Public indexable: Yes.

Attorney Review Recommendations

Review auto-renewal disclosure language, state cancellation/refund notice requirements, and chargeback handling enforceability.

Operational Risks to Consider

Ambiguous proration logic, weak dunning workflow, and inconsistent cancellation timestamps causing customer disputes.

Items Requiring Business Decision

Grace period length, proration behavior, annual plan break clauses, and partial goodwill-refund thresholds.

Suggested Future Compliance Improvements

Automated renewal reminders, standardized billing dispute SOP, and customer-facing invoice history exports.